Terms & Conditions

Agreement and orders

These terms, together with the quotation and order details accepted by Forge Labs, form the agreement for your order. A separate written agreement signed by both parties prevails to the extent of any conflict. Additional or different terms in a purchase order or other customer document do not apply unless we expressly accept them in writing.

Quotations are based on the files, specifications, quantities and other information supplied. Changes to that information may require a revised quotation. Prices, currency, quotation validity and the scope of work are those stated in the applicable quotation or confirmed order. An order is subject to our acceptance.

Customer files and specifications

You are responsible for providing complete, accurate and consistent files and specifications, including the required dimensions, tolerances, materials, finishes and inspection requirements. Any special requirements must be communicated before ordering and included in the agreed scope of work. You must identify and resolve discrepancies between models, drawings and other instructions before production begins. The accepted file revision, order configuration and expressly agreed drawing requirements form the production specification. Uploading a file does not by itself establish our acceptance of every requirement it contains.

You confirm that you have the rights and permissions necessary for us to use the designs, files and other materials you supply to fulfil your order. Supplying those materials does not transfer ownership of your intellectual property to Forge Labs. You should retain your own copies; our services are not a file-storage or backup service. Our handling of personal information is described in our Privacy Policy.

Portal access and confidential information

You are responsible for protecting your account credentials and sharing quote or order links only with intended recipients. A person with a shared link may access the information and actions available through that link. Notify us promptly if you suspect unauthorised access.

We will use your non-public designs and manufacturing information to assess, quote and fulfil your requests, and will protect that information with reasonable care. Disclosure will be limited to personnel and service providers who need it for those purposes and are subject to duties of confidentiality, or where disclosure is required by law. Any separate confidentiality agreement between us continues to apply and prevails where its terms conflict with these terms.

Manufacturing and suitability

The agreed order specifications define the manufacturing work to be performed. Manufacturing processes and materials have inherent limitations and variations; any required testing, certification, inspection or special finishing must form part of the accepted order. Standard tolerances for the selected process apply unless different requirements are expressly accepted. Required tolerances and other non-geometric requirements must be stated explicitly; they are not inferred from a model or visualisation alone.

You remain responsible for the design, material selection and suitability of the goods for their intended use, including applicable safety and regulatory requirements. Manufacturing feedback, automated analysis and design recommendations support production planning and do not replace your engineering review, testing or validation. Unless expressly included in a separate written agreement, we do not undertake responsibility for the performance of your design or finished product.

Changes, delivery and shipping

Contact us promptly if you need to change or cancel an order. Changes to an accepted order must be agreed in writing and may affect its price and delivery schedule. A cancellation request does not itself stop production. Before confirming a cancellation, we will identify the work already performed, costs payable under the accepted order and any resulting refund. Your cancellation rights under applicable law are unaffected.

Production and delivery estimates depend on the agreed scope, complete manufacturing information and any required approvals or payments. A delivery estimate is not a guaranteed arrival date unless expressly agreed in writing. Shipping arrangements and charges are those confirmed for the order. You are responsible for providing accurate delivery instructions and should notify us promptly of any delivery problem, transit damage or discrepancy in the goods received.

Payment and taxes

Payment is due in the currency and on the payment terms agreed for your order. Credit arrangements and deposits require our approval. You are responsible for applicable taxes, duties and other charges identified for the transaction, except amounts expressly included in the price. Any claimed tax exemption must be supported by the required documentation.

If payment is overdue or cannot be processed, we may suspend work or withhold delivery until the outstanding amount is paid, subject to applicable law. Any interest or late-payment charge must be provided for in the agreed payment terms and permitted by law.

Warranties and liability

If you believe goods do not meet the accepted order specifications, contact us with the order reference and details of the discrepancy. We may request photographs, measurements or the return of affected goods for assessment. Where a manufacturing discrepancy is confirmed, we will arrange an appropriate correction, replacement or refund in accordance with the order and applicable law. A change to your design or intended use after manufacture does not itself make goods defective.

Nothing in these terms excludes or limits a warranty, remedy or liability that cannot lawfully be excluded or limited. Subject to that restriction and any express written commitments for your order, we exclude implied warranties and conditions to the extent permitted by law, including those relating to merchantability and fitness for a particular purpose.

To the extent permitted by law, Forge Labs is not liable for indirect or consequential loss arising from an order, and our total liability in connection with the affected goods or services is limited to their purchase price. These limitations do not remove any rights or remedies that applicable law makes mandatory.

You will indemnify Forge Labs and its employees against third-party claims and reasonable costs to the extent caused by your breach of these terms or by an allegation that manufacturing to your supplied design infringes another person’s intellectual property rights. This obligation does not extend to loss caused by Forge Labs’ own negligence or misconduct.

Events beyond our control

Subject to applicable law, we are not responsible for a failure or delay caused by events beyond our reasonable control, including supply interruptions, transport disruption, utility failures, labour disputes, natural disasters or government restrictions. We will notify you if such an event materially affects your order and discuss the resulting delivery arrangements.

General provisions

If a provision of these terms is unenforceable, the remaining provisions continue to apply. Updates to these terms apply to orders placed after the updated terms are published; they do not change an existing order unless agreed with you or required by law. Questions about these terms or an order may be directed to admin@forgelabs.com.